evostoro Casino & Sportsbook FAQ
Users contact evostoro with questions about account setup, payment methods, game access, security, and how to manage their data. This page covers the most common topics we receive.
Our FAQ answers your questions about KYC verification, deposit and withdrawal options, demo play, cashback terms, support languages, and account deletion. We explain each process step-by-step and name the payment methods we support—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet.
If your question is not answered here, contact us via in-app chat or email. Our support team is available seven days a week, 9 AM to 10 PM Indonesia Standard Time. For legal questions about your jurisdiction's treatment of online gaming, consult the terms of service or a qualified local attorney.
- Account and registrationhow to open an account, KYC document requirements, support languages
- Payments and transactionsdeposit and withdrawal methods, supported banks and wallets, deposit ranges, cashback terms
- Games and service accessdemo mode availability and how it works
- Data and privacyhow to request data deletion from evostoro
Account and registration
Open an account in four steps. First, fill in your username, email, password, and mobile number on our registration page. Second, log in and submit your KYC documents—a government-issued ID, proof of address from the last three months, and a selfie holding your ID. Third, wait for our verification team to approve your documents; this typically takes 24 hours. Fourth, link your preferred payment method—DANA, e-wallet, mobile banking, local payment, online payment, or a bank account—and your account is ready. You can then access football betting on Liga 1 and other tournaments, live-dealer tables, slots, and esports markets. No fees apply to open an account.
KYC verification requires four documents. Submit a valid government-issued photo ID—a passport, national identity card, or driver's license. Provide proof of address dated within the last three months—a utility bill, bank statement, or rental agreement from your local utilities or landlord. Take a clear selfie holding your ID next to your face. Optionally, add a bank statement to speed up verification. All documents must be legible, in colour, and show your full name and current address. Our verification team reviews each file within 24 hours and notifies you of approval or rejection via email. If a document is rejected, we explain the reason and invite resubmission.
Our support team handles Indonesian and English. All in-app chat and email inquiries are answered in the language you choose. We operate seven days a week from 9 AM to 10 PM Indonesia Standard Time. If your question is complex or requires legal review, we may request additional time to consult our compliance team. For urgent issues—such as suspected account compromise, payment disputes, or access problems—contact us via in-app chat and mention "urgent" in your message. Our security team will prioritise your case within subject to verification during business hours.
Payments and transactions
Yes, evostoro supports deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment. You can link your bank account during account setup or in the payments section. Bank transfers are processed within 2–4 hours during business days; transfers made on weekends or holidays may take until the next business day. We also support e-wallets—e-wallet, mobile banking, local payment, online payment—which process in seconds, and e-wallet, which works with most Indonesian banks and wallets. Bank transfers carry no deposit fee; e-wallets and mobile banking may incur a small processor fee depending on your wallet. Withdraw to your linked bank account anytime; funds arrive within 24 hours.
Minimum deposit on evostoro is our welcome offer; maximum is our welcome offer per transaction. local payment, online payment, e-wallet, and mobile banking follow the same limits set by each wallet provider—typically our welcome offer to our welcome offer per transaction. Bank transfers via local payment, online payment, e-wallet, and mobile banking accept the full range, though some banks may impose their own daily or monthly limits. local payment deposits follow the same minimum and maximum as bank transfers. If you reach your daily account preferences, you can submit another deposit the next calendar day. No deposit fee applies to bank transfers; e-wallets may add a small processing fee. Contact support if you need to request a higher limit for a specific tournament or event.
Weekly cashback is a promotional offer that returns a percentage of your weekly losses as account credit. Eligibility is automatic for all verified accounts—no opt-in required. Cashback is calculated every Monday and credited by Wednesday; it covers losses from the previous Monday to Sunday. The cashback rate and minimum loss threshold are shown in the promotions section of your account. Cashback credit cannot be withdrawn directly but must be used for future bets on football markets, live-dealer games, slots, or esports. Cashback expires 30 days after issue if unused. Idul Fitri, Idul Adha, and other public holidays may affect the cashback calculation week; check the promotions calendar for any date changes.
Games and service access
Demo mode is not available on evostoro. To access our games—football betting on Piala Indonesia and other tournaments, live-dealer tables such as blackjack and roulette, slots like Aviator and Sweet Bonanza, or esports markets on Mobile Legends and Free Fire—you must open a verified account and deposit funds. Demo accounts or play-money games are not offered. Once your account is verified and you've made your first deposit via online payment, e-wallet, mobile banking, or another supported method, you can explore all game categories. If you have questions about specific games before depositing, contact our support team via chat or email.
Data and privacy
To request data deletion, contact our support team via in-app chat or email with your registered username and the request phrase "Delete my account and personal data." Our privacy team will confirm your identity, verify that your account balance is zero, and process the request within 14 calendar days. Account deletion removes your account, transaction history, and linked payment methods from our active systems. Some data—such as transaction records required by law or fraud investigation—may be retained for up to seven years in an anonymised, archived state. After deletion, you cannot recover your account. If you wish to return to evostoro, you must open a new account. For detailed information about data retention and deletion, read our privacy policy or contact support.